Question 1

Where do you get your shoes from?

Accepted Answer

Our products are sourced from: official retailers, resale shops, and online resell platforms (eBay, StockX, Goat, etc.)

Question 2

I am a Premium/Premium+ KixClub now what?

Accepted Answer

Our premium memberships gives customers access to our KixClub products that becomes available. Products found in KixClub saves customers money if they were to purchase the same products on the resale market.

Question 3

Why does my order keeps getting cancelled when purchasing KixClub products?

Accepted Answer

This is an unfortunate experience, at times someone will want to purchase multiple items or purchase multiple KixClub items within a day (12am cst - 11:59pm cst), which can lead to orders being cancelled. Also our KixClub products are exclusive to our KixClub premium members, if a customer attempts to purchase a KixClub product without a premium membership, then their order will be cancelled. Our KixClub products are limited to 1 item per customer per day (12am cst - 11:59pm cst), this way more people are able to experience the joy of getting their grail or a shoe they really wanted but missed out on.

Question 4

How long does it take for my order to ship?

Accepted Answer

Orders are shipped within 3-5 business days, but do not be surprised to see that your order has shipped same day or the following day.

Question 5

Can I track my order?

Accepted Answer

Customers are able to track their order once shipment label has been made.

Question 6

Do you accept returns?

Accepted Answer

All sales are final, unless there is an error on our end.

Question 7

Can I cancel my order?

Accepted Answer

Yes, a customer has until the order has shipped, to cancel his/her order and receive a full refund. To cancel an order, please contact: sales@j4kix.com

Frequently asked questions