Our products are sourced from: official retailers, resale shops, and online resell platforms (eBay, StockX, Goat, etc.)

Our premium memberships gives customers access to our KixClub products that becomes available. Products found in KixClub saves customers money if they were to purchase the same products on the resale market.

This is an unfortunate experience, at times someone will want to purchase multiple items or purchase multiple KixClub items within a day (12am cst - 11:59pm cst), which can lead to orders being cancelled. Also our KixClub products are exclusive to our KixClub premium members, if a customer attempts to purchase a KixClub product without a premium membership, then their order will be cancelled. Our KixClub products are limited to 1 item per customer per day (12am cst - 11:59pm cst), this way more people are able to experience the joy of getting their grail or a shoe they really wanted but missed out on.

Orders are shipped within 3-5 business days, but do not be surprised to see that your order has shipped same day or the following day.

Customers are able to track their order once shipment label has been made.

All sales are final, unless there is an error on our end.

Yes, a customer has until the order has shipped, to cancel his/her order and receive a full refund. To cancel an order, please contact: sales@j4kix.com